An organization is essentially a fiction, only given meaning and power by those who believe in it, who buy in.
Over the course of the past 13 years, I’ve interacted with nearly 200 business owners who had questions about optimizing employee engagement within their organizations. It’s not that the organizations were in desperate need of help. On the contrary, some of these businesses were performing very well, and the owners of these companies simply wished to explore the possibility that some ingredients might be missing that would allow these companies to perform even better if they could be discovered.
Topics: Balanced, Belong, Believe, Accountable, Heard, Developed, Measured
The 7Q7P Framework is partially built on the presumption that employee buy-in needs to occur on an ongoing basis. Having a single discussion with your workers and having them agree that they belong in your organization is a great start, but things are never static in business, and all of the elements that drive the business forward are constantly changing. In addition to that, the features of your employees’ private lives will also fluctuate as time marches on.
Within the 7 Question - 7 Promise Framework, the matter of employees embracing the ways in which they are measured is an important one. Yet, there are some interesting examples from outside the world of business that shine a spotlight on how success measurements can vary from organization to organization, and why it is essential for people to embrace the ways in which they are measured so that they don’t feel like the metrics being used to gauge their performances are unfair, or unwillingly imposed upon them.
Topics: Measured
There is a scene from the film We Are Marshall that perfectly conveys the importance of verbal communication if you truly wish to be heard and understood and to have the full significance of your statements appreciated.
Topics: Believe, Accountable, Developed, Measured
Dear Clients and Friends,
I wish I were not writing this, I am cognizant of the situations and extremes I may be writing to and I pray for the best as soon as possible. We are in this together, and I want to take some time to share some guidance I have seen work in past recessions.
Topics: Balanced, Belong, Believe, Accountable, Heard, Developed, Measured
In the pages of The Patient Organization, I laid out the 7 Question-7 Promise Framework, which allows everyone within your company to align themselves with your mission by deciding if they can answer “yes” to questions of belonging, belief, accountability, measurement, communication, development and balance. The ultimate benefit of this process is the creation of the type of workplace environment that can power an Organizational Operating System (OOS).
Topics: Balanced, Belong, Believe, Accountable, Heard, Developed, Measured
The idea of developing your employees can lead you into tricky territory if you’re a business owner. On the one hand, there are reasons to not take formal steps to develop your employees that might make logical sense on a very superficial level. After all, you probably have employees on your staff that entered your workspace solely because you advertised very specific employment opportunities that they responded to.
Topics: Belong, Accountable, Developed, Measured
Measuring your employees is a simple necessity that is made unnecessarily complicated by the misguided assumption that employees don’t want to be measured. In light of this erroneous supposition, many business owners - often under additional coercion supplied by their HR departments - opt to measure their employees by a set of wholly business-centric metrics that fail to account for the realities of the jobs the employees are asked to do, and the environmental limitations to performing those jobs.
Topics: Accountable, Heard, Developed, Measured
In most hiring situations, the first time a candidate comes across the radar of a business is when the job seeker submits a resume to the HR department or HR representative. If the applicant appears to check all of the necessary boxes - an impressive education, and years of employment that indicate how the candidate has acquired experience and demonstrated expertise with the requisite skills - then the applicant is brought in for an interview.
Topics: Balanced, Belong, Believe, Accountable, Heard, Developed, Measured
